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@ Home Accounts » Closing the Account |
Guarantee
If the "Customer" is not entirely satisfied with the service, may apply for a refund within 14 days of a top-up by calling customer services or in writing. A written request to close an account must clearly state the "Customer's" Account Number and the "Customer's" intention to close the account. Where the account's credit is less than £5, "the Company" will not refund unused credit.
Refunds
The "Customer" agrees and understands that all refunds are at the discretion of the management. All refunds that are authorized will be refunded in the manner n which the payment was made, at the prevailing exchange rate. "The Company" reserves the right to use an alternative method where necessary.
Any bonus or promotional credit entered in an account shall be non-refundable.
No refunds will be given after the 14 days guarantee period, however if you have any concerns about the service please call the Customers Service number on 0800 249 4059/ 0208 028 0000 (local) and our agents will deal with your matter with-in 2 days.
Please address any written requests to:
EazyTel Corporate Address:
EazyTel
5 Stanmore Hill,
Stanmore,
Middlesex HA7 3DP
or
Call 0800 249 4059 / 0208 028 0000 |
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