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This policy applies to personal information held about individuals. It does not apply to information that we hold about companies and other organisations.
Introduction
Eazytel puts great importance on the protection of your privacy. This policy explains how we may collect information about you and then use it in order to satisfy your particular needs. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do. Eazytel is committed to providing you with a personalised service that meets your needs in a way that safeguards your privacy. When we obtain personal information from you, or when you take a new service from us, you can choose not to receive information from us by informing any of our sales staff. Some of the personal information that we hold about you may be sensitive personal data within the meaning of the Data Protection Act 1998. Eazytel will use your sensitive personal data only for the specific purpose for which it was provided by you.
Personal Information Personal Information includes information: (1) That we obtain from you or already hold about you; (2) That we receive from enquiries we make in connection with any application to, or agreement ; (3) That we receive from searches made by us in your name with credit reference agencies, insurance claims registers or fraud prevention agencies; (4) That we obtain about any account or policy which you, or a member of your household, holds with or through us; and (5) That we receive from anyone permitted to give information about you to us.
Collection of Personal Information
We may collect personal information about you from a number of sources including: (1) from you when you agree to take a service from us, in which case this may include your contact details, date of birth, payment method and possibly bank account details; (2) from you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about your preferences; (3) from publicly available sources, such as the electoral register.
Use of Personal Information
We will use personal information about you for a number of purposes, including: (1) to help to identify you when you telephone us to make an enquiry. For example, by asking you for your date of birth or telephone number so that we can avoid disclosing information to a person who is not authorised by you to receive it; (2) to write to you (including electronic mail) or to telephone you (including text messages) with information about other services or products either from us or from our carefully selected partners who may contact you directly with our consent; (3) to help us to administer accounts, services and products which we offer; (4) to help detect fraud or loss; Information we hold about you and your preferences will help us to make sure that we contact you about things likely to be of relevance and interest to you. In some circumstances, we may do certain credit checks with licensed credit reference agencies when you apply to take a service or product. If this is applicable then it will be stated in our terms and conditions of business.
Disclosure of Personal Information
We do not sell mailing lists to third parties for their marketing purposes. Where we have told you in advance, we may disclose certain information to third parties such as a telecoms network service provider for purposes solely connected with the provision of our service via their networks. Where required or permitted by law, information may be provided to others, such as the Police or the Inland Revenue.
Protection of Your Personal Information
We use strict security measures in order to protect personal information. This includes checking your identity when you telephone us, encrypting data on our websites [and other measures] in order to ensure compliance with all applicable legal requirements.
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. We do not store your credit and debit card numbers or the CVV number and you will be asked to provide these details for every transaction. Other personal information is stored in PCI compliant servers located at "Interxion" high security data centre in London.
- We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
- It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
The Internet
If you communicate with us via the Internet then we may occasionally use email to contact you about our services and products. All marketing emails will have an unsubscribe option included in the bottom of the email message. Additionally, you can always send us an email (info@eazytel.com) to change your preferences.
Monitoring of calls
We may monitor and record communications we receive. This may be done to improve the service which we provide, to ensure compliance with our practices and procedures and where, for example, a contract is entered into by that means to provide evidence of the transaction.
More Information
- If you would like any further information or have any comments on our Privacy Policy then please write to us at 5, Stanmore Hill, Stanmore HA7 3DP, United Kingdom. For further information or assistance contact Customer Services by telephone on 0800 249 4057/ 0208 028 0000 or by e-mail admin@eazytel.com
- We may amend this policy from time to time, in which case the amended version will be posted on our website.
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