Terms & Conditions

1. We are Eazytel. ("the Company").
2. This document ("the Contract") creates a relationship between the Person or a Company ("Customer") that has signed up for any of our services and 'the Company". The Contract includes the terms and conditions of the service provided by the Company to the Customer. The Contract shall begin when the Customer opens an account and shall end after Customer has ceased using the services.
3. In using "the Company's" services, the "Customer" agrees and undertakes the following
   
   

   	3.1 The "Customer" agrees and understands that the service is "prepaid' and undertakes to follow all procedures, terms and conditions for prepayment as laid down upon by "the Company".
   	3.2 To indemnify "the Company" against all liabilities, claims, damages, losses and expense arising from any breach of the "Customer's" undertakings above.
   	3.3 The "Customer" agrees and undertakes all liability for all charges and fees arising from the use of the "Customer's" account (irrespective of the type of service) whether authorised or unauthorised, unless such unauthorised use is solely attributable to an act or omission on part of "the Company".
   	3.3.1 To take care not to disclose the account number or PIN to any other person other than an employee or person authorised by "the Company". In the case of suspected unauthorised use, the "Customer" takes responsibility of informing "the Company" immediately. Disclosure of account details to persons, other the authorised employees of "the Company", is entirely at the "Customer's" risk. 3.3.2 The "Customer" accepts that use of the direct dial facility by any person making telephone calls from telephone number(s) nominated by the "Customer" shall be deemed to be authorised by the "Customer" and that the "Customer" shall pay any charges arising from such use.
   	3.4 The "Customer" agrees and undertakes that all such above stated disputes are to be made in writing, failing which "the Company" may consider the issue as a non-issue and settled.
   	3.5 The "Customer" agrees that "the Company's" records are conclusive evidence of the "Customer's" usage of the service and undertakes to pay the charges as required.
   	3.6.1 Rates advertised on website are standard rates. Usage charges will be as the per tariff set up for individual customers at the time of top-up via the call centre. Depending on top-up and offers applicable, tariff charged to customers may vary. Rates are subject to change without prior notice. To know the latest rates applicable, customers can contact the call centre or send an email to cs@eazytel.com
   	3.6.2 Any credit on the "Customer's" account which remains unused for 180 days shall expire. The account can be reactivated by calling Customer Services and topping up the account with the minimum amount.
   	3.6.3 Any credit on the "Customer's" account shall expire if the account has not been topped up for 180 days or more. The account can be reactivated by calling Customer Services and topping up the account with the minimum amount.
   	3.6.4 A monthly maintenance of 95p will be charged to your Eazytel account to cover features such as additional CLIs (Caller Line Identification), Speed Dial and itemized statements on request.
   	3.6.5. Call Records We are currently upgrading our system, as such you may face inconvenience in receiving call records. From the 1st of August, the call records would be available online. We would not issue any itemised call records. You may check your call record via our web site or by calling customer services. Any request for itemised records should be sent via e-mail to cs@eazytel.com and may incur charges depending on the request made. The charges will be explained by the customer services or via e-mail before sending the request information. The call records would then be sent after the customer accepts the charges which would be then debited from the customer’s account. Requests for paper statements or online call records will be processed only for dates not exceeding more than 45 days from the date of request
   	3.7 The "Customer" agrees that "the Company" will use its reasonable endeavor to provide service to the "Customer" and that the "Customer" is free to utilise another telecommunications provider at any time.
   	3.7.1 "The Company" will not be liable for any charges or damages to the "Customer" should the "Customer" be prevented from accessing the Eazytel system.
   	3.8 The "Customer" agrees that "the Company" is not responsible for individual carriers' variation in quality, charges, etc.
   	3.9 If "the Company's" service fails, the "Customer" is free to change use another telecommunications provider till the service is reinstated. In the event that "the Company's" service fails and the "Customer" diverts traffic to another carrier, "the Company" will not be responsible for that carrier's charges.
   	3.10 Neither party will be liable to the other in contract, tort or otherwise for any loss of business, contracts, anticipated savings or profits or for any other indirect or consequential loss.
   	3.11 "The Company" reserves the right to close an account with the "Customer" for any reason.
   	3.12 "The Company" reserves the right to make such enquiries as to the credit worthiness of the "Customer" and the "Customer" consents to disclose any information relevant for such purposes.
   	3.13 The "Customer", by continuing to use the service, consents to "the Company" sharing Customer information, including use of the service to any company affiliated to "the Company" as "the Company" considers necessary for the provision of the service.
   	3.14 On "Customer" request if a direct dial equipment is supplied, a monthly rental will be paid by the customer to "the Company". Such equipment shall remain, at all times, a property of "the Company" and shall be returned to "the Company" on demand or on termination of "the Contract".

   
   
4. These terms and conditions shall apply to all other services that "the Company" may offer.
5. If any term or provision, or portion thereof, of "the Contract" shall be termed invalid or unenforceable and is omitted completely or to the extent necessary to render it valid and enforceable, the remainder of the agreement shall remain unaffected and in full force and effect.
6. "The Contract" represents the entire understanding between the parties in relation to the subject matter hereof and supersedes all agreements made between the parties whether written or oral. No waiver of any provision of "the Contract" shall be deemed to be a further or continuing waiver of any provision of "the Contract".
7. The termination of "the Contract", howsoever arising, shall not affect the provisions hereof.
8. Continued use of the service constitutes acceptance of these terms and conditions.
9. 3.6.4 Any credit on the "Customer's" account shall expire if the account has not been topped up for 90 days or more. The account can be reactivated by calling Customer Services and topping up the account with the minimum amount.

Offers / Promotion

1. The Client can only use the Service if they have first established an Account with us. An Account can be established by Telephone from our call centre or using our automated Telephony or our internet services.
2. Payment into an Account is to be made by credit card / debit card or by cash or cheque.
3. You may only incur Charges when you have established an Account. Charges for each Call will be deducted from the value of credit in an Account as Calls are made. When the credit in your Account is used up the Call will be discontinued and an additional prepayment must be made to an Account if the Client wishes to continue to use the Service.
4. £5 special offer credit is applicable to the account only when you establish a new account with Eazy Tel. This is a onetime offer and is applicable only after an initial top-up of £25 or more. It may take up to one working day after account opening to credit your account with £5 for accounts opened online. This offer cannot be used in conjunction with any other promotional offer currently offered by Eazytel.
   
5. Referral bonus of £10 will be payable to the referrer's account after at least 15 days following the total £30 top-up of the referred account. To be eligible for the referral bonus, the referred account is from a different postal address and payment is made using a different card for payment of the services and with different call records ( calls origination and calls termination). Awarding of the referral credit will be on complete discretion of Eazy tel. Fraudulent claims of referral credits can result in account suspension of both accounts.
6. A new customer account can be opened under either Friend Referral or Special Offer.
   Friend Referral and Special Offer schemes cannot be used in conjunction with each other.
7. International calls are now from only½ pence.
   This promotion only applies to calls made to the following countries: India, Pakistan, Bangladesh, Mauritius , Kenya, UAE, Nepal, Kuwait, Afghanistan and Saudi Arabia Riyadh. No connection fees apply.
   All prices shown are in pence per minute and using the 0207 / 0203 access. This offer / promotion is valid on all weekends from 15.03.2010 to 21.05.2010.

Guarantee

Refunds